Timetabling and Enrolment Adviser

About us Waipapa Taumata Rau | The University of Auckland Waipapa Taumata Rau | The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. Responsibilities Te Whiwhinga mahi | The opportunity We are looking for two Timetabling and Enrolment Advisers to join our collaborative and high-performing team. In this role, you will play a key part in shaping the student experience behind the scenes — ensuring timetables are well designed, enrolment processes run smoothly, and students can access the courses they need without unnecessary barriers. You’ll work across both timetabling and enrolment, using your analytical thinking and problem-solving skills to interpret complex information, resolve issues, and support the delivery of a seamless academic experience. This is a great opportunity for someone who enjoys working with systems, solving puzzles, and collaborating with others to make things work better for students and staff alike. We have two opportunities: Full-time, 37.5 hours per week role on a permanent contract. Full-time, 37.5 hours per week role on a fixed-term contract for 17 months. The salary range for this role is $73,400 - $80,000 per annum, depending on experience and qualifications. For more detailed information, please refer to the Position Description. Key responsibilities include: Supporting the development and delivery of academic timetables that optimise student experience and space utilisation Coordinating with faculties to ensure teaching requirements, room allocations, and staff availability are accurately reflected Setting up and maintaining enrolment controls, and resolving related issues Troubleshooting timetable and enrolment challenges, ensuring timely and effective resolution Processing enrolment support activities and assisting faculties with complex cases Collaborating with Programme Advisers, academic staff, and service teams across the University Monitoring enrolment patterns and making updates to improve accuracy and efficiency Contributing to continuous improvement initiatives to enhance systems, processes, and service delivery Your work will directly contribute to a smooth and positive experience for thousands of students each semester. He kōrero mōu | About you You are a detail-oriented and solutions-focused professional who enjoys working in a complex environment. You bring a calm and methodical approach to problem-solving and take pride in delivering accurate, high-quality work. You’re also a strong collaborator, able to build effective relationships and communicate clearly with a wide range of stakeholders. Ngā pūkenga motuhake | Important skills and experience A Bachelor’s degree or relevant tertiary qualification Around 3–4 years’ experience delivering high-quality customer service in a complex environment Experience working with and supporting a diverse range of clients or stakeholders Strong analytical and problem-solving skills, with the ability to interpret and apply complex information Confidence navigating and working across multiple systems and digital tools Proven ability to build relationships and collaborate effectively across teams A proactive mindset, with a focus on continuous improvement and service excellence Experience in a large organisation, or with systems such as PeopleSoft (CS9) or timetabling tools (e.g. Syllabus Plus), would be advantageous but is not essential. A commitment to working in a mana-enhancing way, supporting the University’s values and diverse communities, is important in this role. Ngā āhuatanga kei a mātou | What we offer The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. The University is committed to providing an excellent working environment through the following: Flexible employment practices (including working from home and flexible hours) Up to 6.75% company superannuation scheme A competitive salary with five weeks' annual leave In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. For more information, please visit Staff Benefits . Me pēhea te tuku tono | How to apply Applications must be submitted online by the closing date of 14/8/26 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences. Please note that we may close the advert earlier if we find a suitable candidate. Please reach out to Liana Ball - l.ball@auckland.ac.nz for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email. What we offer Equity The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF + , people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

• You are a detail-oriented and solutions-focused professional who enjoys working in a complex environment. You bring a calm and methodical approach to problem-solving and take pride in delivering accurate, high-quality work.
• You’re also a strong collaborator, able to build effective relationships and communicate clearly with a wide range of stakeholders.
• A Bachelor’s degree or relevant tertiary qualification
• Around 3–4 years’ experience delivering high-quality customer service in a complex environment
• Experience working with and supporting a diverse range of clients or stakeholders
• Strong analytical and problem-solving skills, with the ability to interpret and apply complex information
• Confidence navigating and working across multiple systems and digital tools
• Proven ability to build relationships and collaborate effectively across teams
• A proactive mindset, with a focus on continuous improvement and service excellence
• Experience in a large organisation, or with systems such as PeopleSoft (CS9) or timetabling tools (e.g. Syllabus Plus), would be advantageous but is not essential.
• A commitment to working in a mana-enhancing way, supporting the University’s values and diverse communities, is important in this role.

• For more information, please visit Staff Benefits .
• The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.
• For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF + , people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave
• The University is committed to providing an excellent working environment through the following:
• In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services.
• Flexible employment practices (including working from home and flexible hours)

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